STANDARD TERMS AND CONDITIONS FOR THE SALE OF GOODS
1. Acceptance of Terms
2. Stock availability
2.1. All stock is subject to availability.
2.2. Stock not supplied will not be charged for and we will refund you any part of the goods already paid for.
2.3. If we are out of stock we will make every attempt to contact you within forty eight (48) hours providing we have correct contact details on your order.
3. Manufacturer's Warranty
3.1. Manufacturer's warranties vary on each product.
3.2. Manufacturer information is subject to change without notice.
3.3. If the product you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your legal rights.
4. Order Acceptance
4.1. All orders sent to the ViRUSafe Shop are only accepted when you receive confirmation of receipt of your order, but only on the condition that ViRUSafe Ltd may subsequently not be able to ship the items requested, or may decide on reasonable grounds not to do so.
4.2. ViRUSafe Ltd reserves the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further or better information to enable it to evaluate and/or process the order. Without prejudice to the statutory rights afforded to consumers under English law, ViRUSafe Ltd accepts no liability for any failure to ship products where this results from its inability to do so or its decision on reasonable grounds not to do so, provided that it takes all reasonable steps to notify you within forty eight (48) hours of order placement that products will not be shipped as ordered. In such cases ViRUSafe Ltd will not process any payment or will immediately refund any payment made in full.
4.3. All orders placed over £1,000.00 ( UK ) may require additional verification before the order is accepted.
4.4. All product prices exclude VAT at 20%.
5.1. For payment by credit/debit card, we only accept recognised credit/debit cards as indicated on our web site.
5.2. Credit terms may be applied for and may be granted at the discretion of ViRUSafe Limited.
5.3. For credit applications we may make a search with a credit reference agency, which may keep a record of that search and may share that information with other businesses. We may also make enquiries about the Principal Directors with a Credit Reference Agency.
5.4. If credit is granted, credit terms will be strictly net on receipt of invoice.
5.5. If credit terms are not granted by ViRUSafe Ltd, all orders placed will be on a payment-with-order basis.
5.6. If the Customer fails to pay invoices within the period of credit set, ViRUSafe Ltd reserves the right to hold shipment of any further orders until payment has been received.
5.7. If the Customer fails to pay any sum when due or fails to perform under this or any other agreement with ViRUSafe Ltd, after 7 days Notice, ViRUSafe Ltd shall be entitled to interest on the amount due at Barclays Bank's base rate plus 5%, per calendar month.
5.8. Interest will be calculated from the due date, and ViRUSafe Ltd is entitled to recover all extra expenses incurred, including legal fees and cost of collection.
5.9. Extended credit terms may be available on receipt of written application.
6.1. The ViRUSafe shop shall deliver your order via our chosen carrier. All prices quoted on our Web site exclude our Standard Delivery Service.
6.2. The Standard Delivery Service is a Monday to Friday during office hours, delivery to a ground floor location or an upper floor location with access via a lift. A delivery charge may be incurred on certain orders where the delivery route includes stairs.
6.3. Special delivery services may be available as a delivery option and may be subject to a charge. Charges for special delivery can be obtained via email. (email@example.com)
6.4. Expected delivery dates may be given for an order and are given as a guide only. ViRUSafe Ltd cannot be held liable for any loss of business, income, losses, cost, damages, charges or expenses that may result from later delivery.
6.5. Deliveries are only made to UK mainland addresses. If required we are able to quote for Non-UK mainland and International delivery options.
6.6. In the event delivery of your order is aborted by our carrier we will be forced to impose an aborted delivery charge. This fee is approximately 15% of the total cost of your order and will be confirmed in writing should the need arise.
An aborted delivery can be due either to missing delivery information such as more steps at the delivery address than originally stated on your order or out of service lifts, inaccessible doors. If you feel there may be any problems with your delivery, please inform us as soon as possible to avoid any unnecessary charges.
7.1. Items sold by ViRUSafe Ltd may require installation according to the manufacturer's instructions in order to meet the manufacturer's specifications or recommended cash rating. Prices quoted exclude installation unless otherwise stated. It is the buyer's responsibility to ensure the product is installed appropriately.
7.2. ViRUSafe Ltd offers an installation service whereby we arrange work to be performed by an appropriately qualified installer. ViRUSafe Ltd will not be held responsible for any loss, damage or expenses incurred during, or as a result of, the product installation.
8. Returns Policy
8.1. Purchases may be returned to the company for a refund in the following manner:
8.2. Before returning any item, the buyer must contact the ViRUSafe and obtain a Customer Return Authorization (CRA) number within fourteen (14) days of the delivery date.
8.3. No returns will be accepted without a CRA number.
8.4. Goods shall be returned to the ViRUSafe Shop or their named agent. Any postage and packing costs incurred on returned items are for the buyers account and are non-refundable.
8.5. In order to receive a refund, your purchase must be returned in "as-new" condition, with either original or suitable packaging and with all manuals and accessories.
8.6. You will receive a refund minus our outgoing delivery cost which is approximately 15% of the total cost of your order.
8.7. Please allow up to twenty eight (28) days for refunds to be processed and credited to your account.
9. Service, Support and Complaints
9.1. The Safe Shop provides a Customer Support Line telephone number and Customer support email address, which deal directly with most enquiries. Contact information can be found on the contact us page of our website.
9.2. We aim to reply to all complaints within forty eight (48) hours. We will provide a likely timescale for resolving the dispute and keep you informed about progress.
10. Disclaimers and Limitations on the ViRUSafe Shop
10.1. Without prejuduce to statutory rights afforded to purchasers or products, the information and materials contained in this site, including and without limitation, text, graphics, and links, are provided on an 'as is' basis with no warranty, and in particular, ViRUSafe Ltd does not represent or warrant that the infomation accessible via this site is accurate, complete or current, or that use of the site is free of risk of virsues or other damage.
10.2. Price and availability information are subject to change without notice. Products purchased from the safe shop and related services, which are provided by the safe shop, are warranted in accordance with the law, and nothing herein is to be taken to exclude or restrict any rights, which applicable laws grant to consumers, in respect of such products or services. Individual products may be the subject of additional warranties or guarantees given directly by their manufacturers. Such warranties and guiarantees are not enforceable against ViRUSafe Ltd, but only against the company/person giving them.
11. External Sites
11.1. This site may contain links to other sites on the internet that are owned and operated by third party vendors and other third parties (the "external sites"). ViRUSafe Ltd is not responsible for the availability of, or the content located on or through, any external site, nor for any transactions between you and such sites (including as to 'cookies', personal data, confidential information, or purchases of goods or services). You should contact the site administrator or Webmaster for those external sites if you have any concerns regarding such links, content or transactions.
12.1. This site is owned and operated by ViRUSafe Ltd, unless otherwise specified all rights in the site design, text, graphics and other content, interfaces, and the selection and arrangements thereofe belong to ViRUSafe Ltd or its licensors.
12.2. All rights are reserved save as set out below. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with ViRUSafe Ltd or using this site as a shopping resource. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication, without prior written permission of ViRUSafe Ltd is strictly prohibited.
13.1. All trademarks, service marks, and trade names (collectively the "marks") are proprietary to ViRUSafe Ltd or other respective owners that have granted ViRUSafe Ltd the right and license to use such marks.
14. Jurisdictions and Venue
14.1. You agree that, any dispute between our parties will be, governed by the laws of England, without regard to its conflict of law principles.